AEO for telemedicine software: AI search visibility ranking
How AI search engines rank telemedicine software by visibility and citations. 20 brands measured quarterly across Google AI Mode: which brands the AI names in answers, which domains it cites as sources, and how the leaders compare. Telemedicine software used to deliver virtual visits, coordinate remote care, support digital intake, and connect patients with clinicians across specialties. Composite score: 70% visibility (% of AI answers naming the brand) + 30% citation rate (% citing the brand's domain). Full methodology →
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When buyers inquire about leading Telemedicine software, AI engines frequently highlight Doxy.me as the top choice. With a visibility and citation percentage of 25, Doxy.me leads the pack. Mend and SimplePractice also receive notable mentions, demonstrating solid AEO performance in the competitive landscape of Telemedicine solutions.
The reasons behind these rankings are largely rooted in the sources AI engines use for their responses. Top-cited domains like pabau.com, curogram.com, and omnimd.com frequently serve as aggregator and review sites, providing consolidated insights and third-party opinions. Such sources shape AI engines’ preferences by offering a broad spectrum of evaluations and validations.
For buyers seeking to make an informed decision, understanding what AI engines value is crucial. Consider brands with strong recent reviews, credible third-party validation, and deep topical authority in specific subcategories. This can lead to better AEO scores, making certain brands more likely to be recommended by AI tools as best suited for your telemedicine needs.
At a glance
What we observed in this category
Doxy.me and Mend share the top composite score of 25.0, each matching the category on both visibility and citation at 25.0 percent. That parity looks stable, but both brands have actually lost ground sharply, falling from 62.5 percent visibility in the prior period. The gap between these two leaders and the brands ranked five through ten is substantial, with Amwell and Teladoc Health sitting at 8.8 and brands from rank eight onward scoring zero composite points across both metrics.
SimplePractice illustrates the sharpest divergence between visibility and citation in this category. It holds 25.0 percent visibility, matching the top two brands, yet its citation rate is 0.0 percent, pulling its composite score down to 17.5. Zoom shows the inverse pattern: only 12.5 percent visibility but 25.0 percent citation, giving it a composite of 16.2 and making it the most trusted relative to its named presence. VSee is cited at 12.5 percent despite zero visibility, a further signal that citation and naming do not move together in this category.
Google AI Mode is the sole engine recorded across all ten ranked brands, meaning every visibility and citation signal in this audit originates from a single engine. The top cited sources are third-party directories and comparison sites, including pabau.com, softwarefinder.com, outsourceaccelerator.com, and curogram.com, alongside specialist outlets such as sermo.com and mindbowser.com. This pattern suggests Google AI Mode is anchoring its answers on aggregator and review content rather than pulling directly from brand-owned domains.
Movers & shakers since last refresh
Biggest visibility risers
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SimplePractice 12% → 25% · rank #6 → #3+12pp
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Zoom 0% → 12% · rank #10 → #4+12pp
Biggest visibility fallers
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Doxy.me 62% → 25% · rank #2 → #1-38pp
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Mend 62% → 25% · rank #1 → #2-38pp
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Amwell 38% → 12% · rank #4 → #5-25pp
The AEO ranking
| # | Brand | Visibility | Citation | Top engine |
|---|---|---|---|---|
| 1 |
doxy.me
|
25% | 25% | Google AI Mode |
Doxy.me leads with a composite score of 25.0, matching the category high, but its visibility has dropped 37.5 points from the prior period while citation rose 25 points. |
||||
| 2 |
mend.com
|
25% | 25% | Google AI Mode |
Mend ties Doxy.me at 25.0 composite with identical visibility and citation scores, yet it also shed 37.5 percentage points of visibility since the previous measurement period. |
||||
| 3 |
simplepractice.com
|
25% | 0% | Google AI Mode |
SimplePractice reaches 25.0 percent visibility, equal to the top two brands, but its 0.0 percent citation rate cuts its composite to 17.5, the category's clearest visibility-without-trust case. |
||||
| 4 |
zoom.com
|
12% | 25% | Google AI Mode |
Zoom cites at 25.0 percent despite only 12.5 percent visibility, making its citation-to-visibility ratio the strongest among all ranked brands in this category. |
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| 5 |
amwell.com
|
12% | 0% | Google AI Mode |
Amwell sits at 12.5 percent visibility and 0.0 percent citation for a composite of 8.8, having lost 25 percentage points of visibility from its prior 37.5 percent position. |
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| 6 |
teladochealth.com
|
12% | 0% | Google AI Mode |
| 7 |
vsee.com
|
0% | 12% | Google AI Mode |
| 8 |
oracle.com
|
0% | 0% | Google AI Mode |
| 9 |
jane.app
|
0% | 0% | Google AI Mode |
| 10 |
sprucehealth.com
|
0% | 0% | Google AI Mode |
| 11 |
updox.com
|
0% | 0% | Google AI Mode |
| 12 |
carepatron.com
|
0% | 0% | Google AI Mode |
| 13 |
athenahealth.com
|
0% | 0% | Google AI Mode |
| 14 |
eclinicalworks.com
|
0% | 0% | Google AI Mode |
| 15 |
epic.com
|
0% | 0% | Google AI Mode |
| 16 |
theraplatform.com
|
0% | 0% | Google AI Mode |
| 17 |
oncallhealth.com
|
0% | 0% | Google AI Mode |
| 18 |
wheel.com
|
0% | 0% | Google AI Mode |
| 19 |
ringcentral.com
|
0% | 0% | Google AI Mode |
| 20 |
zocdoc.com
|
0% | 0% | Google AI Mode |
Sources AI engines trust in this category
Across the 8 buyer-intent queries we ran on telemedicine software, these are the domains Google AI Mode cited most often. If you're not on this list — or if your competitors are — that's a concrete PR / linkbuilding target.
How to read this AEO ranking
Four things worth knowing before you act on the numbers above. These are the same definitions across every industry page — for category-specific observations, see the What we observed section above (where available) and the per-brand insights inline in the ranking.
Visibility = being named
A brand's visibility % is the share of AI answers that mention it by name in the response prose. This is who AI engines actively recommend to the buyer. More on visibility →
Citation rate = being trusted
Citation rate is the share of AI answers that include the brand's domain as a clickable source link. This is what the AI treats as authoritative evidence, different from being named. More on citation rate →
Top engine differs by brand
The "top engine" column shows which AI surface each brand performs best on. Big gaps between a brand's score across engines usually points to specific content or schema gaps. How AI engines pick sources →
AEO rankings move month to month
AI engines re-crawl and re-rank on shorter cycles than classical search. We re-audit every brand on this list at least every 90 days and refresh this page automatically. How AI search ranking works →
Run an AEO audit on your own telemedicine software brand
The brands above were curated from public market-leader lists. Want the same answer engine optimisation measurement against your own brand — including the queries you appear on, which competitors get named instead, and a prioritised fix list? Run a free preview.
Frequently asked about AEO for telemedicine software
Who leads AEO in Telemedicine software right now?
Doxy.me and Mend are tied at the top with a composite score of 25.0 each, both recording 25.0 percent visibility and 25.0 percent citation in Google AI Mode. No other brand comes close to that combined score in the current period.
Which Telemedicine software brands are cited most by AI even when they are not prominently named?
Zoom achieves 25.0 percent citation against only 12.5 percent visibility, and VSee is cited at 12.5 percent despite zero visibility, showing that AI answers in this category can reference brands that are not prominently surfaced in overviews.
What sources does Google AI Mode anchor on when answering Telemedicine software queries?
The top cited domains are third-party directories and aggregators including pabau.com, curogram.com, softwarefinder.com, and outsourceaccelerator.com, alongside specialist outlets sermo.com and mindbowser.com, none of which are brand-owned telemedicine platforms.
How does AEO visibility compare to citation for Telemedicine software brands?
The two metrics diverge significantly across the top ten: SimplePractice holds 25.0 percent visibility with 0.0 percent citation, while Zoom holds 12.5 percent visibility with 25.0 percent citation, indicating that appearing in AI answers and being cited as a source are not equivalent outcomes in this category.
Which Telemedicine software brands have seen the biggest AEO shifts recently?
Doxy.me and Mend each lost 37.5 percentage points of visibility from the prior period, while Zoom jumped from 0.0 to 12.5 percent visibility and gained 25.0 citation points, making it the largest riser by citation delta in the dataset.
What does the category average reveal about AEO competition in Telemedicine software?
The category average sits at 5.6 percent visibility and 4.4 percent citation across 20 brands, meaning the top two brands each outperform the average visibility by roughly 4.5 times, and the majority of tracked brands score zero on both metrics.