Speech analytics software: AI search visibility ranking (2026)
How AI search engines rank speech analytics software by visibility and citations. 20 brands measured monthly across Google AI Mode: which brands the AI names in answers, which domains it cites as sources, and how the leaders compare. Speech analytics platforms used to analyze customer calls, detect sentiment, surface compliance issues, and improve contact center quality and coaching. Composite score: 70% visibility (% of AI answers naming the brand) + 30% citation rate (% citing the brand's domain). Full methodology →
Refreshed Jun 11, 2026Download this ranking as a PDF
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At a glance
What we observed in this categoryauto-generated
Verint and Balto share the top two ranks in speech analytics software AI visibility, each scoring 12.5% visibility and 62.5% citation against a category average of 3.1% visibility and 8.8% citation. That citation rate is roughly seven times the category mean, which means Google AI Mode is not simply mentioning these brands but actively anchoring sourced answers around them. The gap between the top two and the remaining 18 brands is large enough to suggest a two-brand dominant cluster has formed at the head of this category.
A clear divergence exists between being named and being cited. Observe.AI and Chorus each hold 12.5% visibility scores identical to Verint and Balto, yet both carry 0% citation rates, placing them in the named-but-not-trusted tier. Level AI shows the inverse pattern, appearing with 0% visibility but a 25% citation rate, meaning AI responses reference its domain as a source without foregrounding the brand in answers. CallMiner sits between these extremes with matching 12.5% scores on both metrics.
Google AI Mode is the top engine recorded for every brand in this dataset, indicating that Bing AI and other engines contribute negligibly to category AI visibility at present. The cited sources list is notably eclectic, including amplifai.com, sprinklr.com, outdoo.ai, ringly.io, and youtube.com alongside analyst sources like gartner.com and brand-owned domains verint.com and balto.ai. This pattern suggests AI is pulling from a broad mix of third-party content and comparison sites rather than relying primarily on analyst or vendor-owned content.
Movers & shakers since last refresh
Biggest visibility risers
-
Verint 0% → 12% · rank #0 → #1+12pp
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Balto 0% → 12% · rank #0 → #2+12pp
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CallMiner 0% → 12% · rank #0 → #3+12pp
The ranking
| # | Brand | Visibility | Citation | Top engine |
|---|---|---|---|---|
| 1 |
verint.com
|
12% | 62% | Google AI Mode |
Verint leads jointly with a 62.5% citation rate, roughly seven times the 8.8% category average, and its domain appears directly in the top cited sources list. |
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| 2 |
balto.ai
|
12% | 62% | Google AI Mode |
Balto matches Verint exactly at 12.5% visibility and 62.5% citation, making it an equal co-leader despite being a newer, smaller specialist brand in the category. |
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| 3 |
callminer.com
|
12% | 12% | Google AI Mode |
CallMiner achieves parity between its 12.5% visibility and 12.5% citation rate, placing it well above the category citation average but far below the two leaders. |
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| 4 |
observe.ai
|
12% | 0% | Google AI Mode |
Observe.AI registers 12.5% visibility but 0% citation, indicating AI responses name it in context but do not source or link back to its domain. |
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| 5 |
zoominfo.com
|
12% | 0% | Google AI Mode |
Chorus mirrors Observe.AI with 12.5% visibility and 0% citation, and notably its domain resolves to zoominfo.com, which may dilute brand-specific AI attribution. |
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| 6 |
thelevel.ai
|
0% | 25% | Google AI Mode |
| 7 |
nice.com
|
0% | 12% | Google AI Mode |
| 8 |
invoca.com
|
0% | 0% | Google AI Mode |
| 9 |
cogitocorp.com
|
0% | 0% | Google AI Mode |
| 10 |
five9.com
|
0% | 0% | Google AI Mode |
| 11 |
talkdesk.com
|
0% | 0% | Google AI Mode |
| 12 |
genesys.com
|
0% | 0% | Google AI Mode |
| 13 |
tethr.com
|
0% | 0% | Google AI Mode |
| 14 |
gong.io
|
0% | 0% | Google AI Mode |
| 15 |
convin.ai
|
0% | 0% | Google AI Mode |
| 16 |
gridspace.com
|
0% | 0% | Google AI Mode |
| 17 |
miarec.com
|
0% | 0% | Google AI Mode |
| 18 |
voci.ai
|
0% | 0% | Google AI Mode |
| 19 |
asapp.com
|
0% | 0% | Google AI Mode |
| 20 |
deepgram.com
|
0% | 0% | Google AI Mode |
Sources AI engines trust in this category
Across the 8 buyer-intent queries we ran on speech analytics software, these are the domains Google AI Mode cited most often. If you're not on this list — or if your competitors are — that's a concrete PR / linkbuilding target.
How to read this ranking
Four things worth knowing before you act on the numbers above. These are the same definitions across every industry page — for category-specific observations, see the What we observed section above (where available) and the per-brand insights inline in the ranking.
Visibility = being named
A brand's visibility % is the share of AI answers that mention it by name in the response prose. This is who AI engines actively recommend to the buyer.
Citation rate = being trusted
Citation rate is the share of AI answers that include the brand's domain as a clickable source link. This is what the AI treats as authoritative evidence — different from being named.
Top engine differs by brand
The "top engine" column shows which AI surface each brand performs best on. Big gaps between a brand's score across engines usually points to specific content or schema gaps.
Rankings move month to month
AI engines re-crawl and re-rank on shorter cycles than classical search. We re-audit every brand on this list at least every 30 days and refresh this page automatically.
Get your own speech analytics software brand audited
The brands above were curated from public market-leader lists. Want the same measurement against your own brand — including the queries you appear on, which competitors get named instead, and a prioritised fix list? Run a free preview.
Frequently asked about speech analytics software AI visibility
Who leads AI visibility in speech analytics software?
Verint and Balto share the top position, both scoring 12.5% visibility and 62.5% citation, far ahead of the category averages of 3.1% and 8.8% respectively.
Which brands are visible in AI answers but not cited as sources?
Observe.AI and Chorus each have 12.5% visibility but 0% citation, meaning Google AI Mode mentions them without linking to their domains as supporting sources.
Are there any brands cited by AI that do not appear prominently in AI answers?
Yes, Level AI has 0% visibility but a 25% citation rate, suggesting its content is used as a reference source even though the brand is not foregrounded in AI-generated responses.
What sources does AI cite most for speech analytics software research?
The top cited sources include amplifai.com, sprinklr.com, gartner.com, verint.com, balto.ai, ringly.io, outdoo.ai, and youtube.com, reflecting a broad mix of third-party and vendor-owned content.
Which engine drives AI visibility in this category?
Google AI Mode is the recorded top engine for every brand in the dataset, with no other engine appearing as a meaningful contributor to category visibility.
How does NICE perform relative to its market reputation in AI visibility?
NICE records 0% visibility and only 12.5% citation, a composite score of 3.8, which is well below Verint and Balto despite being a larger incumbent brand in the broader contact centre market.