Speech analytics software: AI search visibility ranking (2026)
How AI search engines rank speech analytics software by visibility and citations. 20 brands measured monthly across Google AI Mode: which brands the AI names in answers, which domains it cites as sources, and how the leaders compare. Speech analytics platforms used to analyze customer calls, detect sentiment, surface compliance issues, and improve contact center quality and coaching. Composite score: 70% visibility (% of AI answers naming the brand) + 30% citation rate (% citing the brand's domain). Full methodology →
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When asking AI engines about Speech analytics software, Balto emerges as the leader with a 12.5 percent visibility rate. In addition to Balto, Verint and CallMiner are also frequently mentioned as top brands. Balto's significant visibility percentage suggests a strong presence in AI-driven discussions about this technology.
The rankings are influenced significantly by the sources these AI engines cite most frequently. Websites like balto.ai, amplifai.com, and gartner.com lead the charge, indicating that much of the information comes from aggregators and review sites. This suggests a combination of consumer and expert opinions shaping the rankings.
For buyers, the AI engines' focus on recent reviews and third-party validations is crucial. When choosing from this list, consider how consistently a brand receives positive mentions in recent reviews and exhibits topical authority in the speech analytics subcategory. AI engines value current and reliable data, which can be pivotal in making an informed decision.
At a glance
What we observed in this category
Balto leads the speech analytics software category with a composite score of 31.2, despite having the lowest visibility among the top five at 12.5 percent. Its citation rate of 75.0 percent is the highest in the dataset by a wide margin, more than double Verint's 25.0 percent citation rate. That gap matters because Balto's domain also appears as a top cited source in the category, meaning Google AI Mode is actively pulling from balto.ai as a reference, not just naming the brand in responses.
A clear divergence between visibility and citation trust runs through this category. Observe.AI matches Verint and CallMiner on visibility at 25.0 percent but holds a 0.0 percent citation rate, meaning AI surfaces it by name but does not anchor sourced claims to it. Level AI presents the inverse pattern, with 0.0 percent visibility but a 37.5 percent citation rate, suggesting Google AI Mode treats Level AI content as a credible source while rarely naming the brand directly in answers.
Google AI Mode is the dominant engine across every ranked brand in this dataset, with no other engine recorded as a top performer for any brand. The top cited sources list includes third-party review and comparison platforms such as g2.com, gartner.com, and ringover.com alongside vendor domains like balto.ai and amplifai.com. This pattern indicates that AI responses in this category are being shaped by a mix of authoritative analyst content and a small number of vendor sites that have earned direct citation trust.
Movers & shakers since last refresh
Biggest visibility risers
-
Verint 12% → 25% · rank #1 → #2+12pp
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CallMiner 12% → 25% · rank #3 → #3+12pp
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Observe.AI 12% → 25% · rank #4 → #4+12pp
Biggest visibility fallers
-
Chorus 12% → 0% · rank #5 → #19-12pp
The ranking
| # | Brand | Visibility | Citation | Top engine |
|---|---|---|---|---|
| 1 |
balto.ai
|
12% | 75% | Google AI Mode |
Balto ranks first with a composite score of 31.2, driven by a 75.0 percent citation rate that is triple the next closest competitor and 9x the category average of 8.1 percent. |
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| 2 |
verint.com
|
25% | 25% | Google AI Mode |
Verint holds the highest visibility at 25.0 percent but its citation rate fell 37.5 points from the prior period, signalling a sharp drop in AI source trust despite strong name presence. |
||||
| 3 |
callminer.com
|
25% | 12% | Google AI Mode |
CallMiner matches Verint on visibility at 25.0 percent but trails significantly on citation at 12.5 percent, placing it mid-tier on trust despite equal brand mention frequency. |
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| 4 |
observe.ai
|
25% | 0% | Google AI Mode |
Observe.AI achieves 25.0 percent visibility, above the 5.6 percent category average, yet holds a 0.0 percent citation rate, meaning AI names it but never cites it as a source. |
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| 5 |
convin.ai
|
12% | 12% | Google AI Mode |
Convin sits at the bottom of the top five with a composite score of 12.5, matching the category citation average at 12.5 percent but visibility also at just 12.5 percent versus the top tier's 25.0 percent. |
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| 6 |
thelevel.ai
|
0% | 38% | Google AI Mode |
| 7 |
nice.com
|
12% | 0% | Google AI Mode |
| 8 |
gridspace.com
|
0% | 0% | Google AI Mode |
| 9 |
cogitocorp.com
|
0% | 0% | Google AI Mode |
| 10 |
five9.com
|
0% | 0% | Google AI Mode |
| 11 |
miarec.com
|
0% | 0% | Google AI Mode |
| 12 |
voci.ai
|
0% | 0% | Google AI Mode |
| 13 |
asapp.com
|
0% | 0% | Google AI Mode |
| 14 |
deepgram.com
|
0% | 0% | Google AI Mode |
| 15 |
talkdesk.com
|
0% | 0% | Google AI Mode |
| 16 |
genesys.com
|
0% | 0% | Google AI Mode |
| 17 |
tethr.com
|
0% | 0% | Google AI Mode |
| 18 |
gong.io
|
0% | 0% | Google AI Mode |
| 19 |
zoominfo.com
|
0% | 0% | Google AI Mode |
| 20 |
invoca.com
|
0% | 0% | Google AI Mode |
Sources AI engines trust in this category
Across the 8 buyer-intent queries we ran on speech analytics software, these are the domains Google AI Mode cited most often. If you're not on this list — or if your competitors are — that's a concrete PR / linkbuilding target.
How to read this ranking
Four things worth knowing before you act on the numbers above. These are the same definitions across every industry page — for category-specific observations, see the What we observed section above (where available) and the per-brand insights inline in the ranking.
Visibility = being named
A brand's visibility % is the share of AI answers that mention it by name in the response prose. This is who AI engines actively recommend to the buyer. More on visibility →
Citation rate = being trusted
Citation rate is the share of AI answers that include the brand's domain as a clickable source link. This is what the AI treats as authoritative evidence, different from being named. More on citation rate →
Top engine differs by brand
The "top engine" column shows which AI surface each brand performs best on. Big gaps between a brand's score across engines usually points to specific content or schema gaps. How AI engines pick sources →
Rankings move month to month
AI engines re-crawl and re-rank on shorter cycles than classical search. We re-audit every brand on this list at least every 30 days and refresh this page automatically. How AI search ranking works →
Get your own speech analytics software brand audited
The brands above were curated from public market-leader lists. Want the same measurement against your own brand — including the queries you appear on, which competitors get named instead, and a prioritised fix list? Run a free preview.
Frequently asked about speech analytics software AI visibility
Who leads AI visibility in speech analytics software?
Balto leads on composite score at 31.2, anchored by a 75.0 percent citation rate. Verint, CallMiner, and Observe.AI each match on visibility at 25.0 percent but trail significantly on citation trust.
Which speech analytics brands are cited by Google AI Mode but rarely named?
Level AI has a 37.5 percent citation rate but 0.0 percent visibility, meaning Google AI Mode uses its content as a source without naming it directly in responses.
What sources does Google AI Mode anchor on for speech analytics research?
The top cited sources include balto.ai, gartner.com, g2.com, amplifai.com, and ringover.com, combining vendor content with third-party review and analyst platforms.
Which brand has seen the biggest negative shift in AI visibility in this category?
Chorus, associated with zoominfo.com, dropped 14 rank positions from rank 5 to rank 19 and lost all visibility, falling from 12.5 percent to 0.0 percent.
How does the average brand perform in AI visibility for speech analytics software?
The category average visibility is 5.6 percent and average citation rate is 8.1 percent, with only five of the top ten brands recording any visibility above zero.
Is visibility in speech analytics software correlated with citation trust?
No. Observe.AI has 25.0 percent visibility but 0.0 percent citations, while Level AI has 0.0 percent visibility but 37.5 percent citations, showing the two metrics diverge significantly in this category.