AEO for speech analytics software: AI search visibility ranking
How AI search engines rank speech analytics software by visibility and citations. 20 brands measured quarterly across Google AI Mode: which brands the AI names in answers, which domains it cites as sources, and how the leaders compare. Speech analytics platforms used to analyze customer calls, detect sentiment, surface compliance issues, and improve contact center quality and coaching. Composite score: 70% visibility (% of AI answers naming the brand) + 30% citation rate (% citing the brand's domain). Full methodology →
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When buyers ask AI engines about Speech analytics software, Verint emerges as the leader with a citation percentage of 50 percent. Other top brands often mentioned include CallMiner and Level AI. The high citation percentage for Verint indicates its strong presence and reputation in the industry as the go-to solution provider.
The rankings based on what AI engines say are shaped significantly by citations from top sources like ringly.io, orvera.ai, and g2.com. These sites act as aggregators and review platforms, providing comprehensive assessments and reviews, which contribute to the frequent references to these brands. Their insights often guide AI outputs due to their established authority in the field.
For buyers consulting this page to choose the right Speech analytics software, consider how recent reviews, third-party validations, and topical authority influence AI evaluations. Brands with better visibility in these areas tend to be favored by AI engines. Therefore, selecting a product also chimes with the recommendations and evaluations by these authoritative sources.
At a glance
What we observed in this category
Verint holds the top composite score at 15.0 despite recording 0% visibility, a position driven entirely by a 50% citation rate, the highest in the category. CallMiner sits second at 12.5 composite with balanced visibility and citation both at 12.5%. The gap between Verint and the field is significant: ranks 4, 5, and 6 (Talkdesk, NICE, Observe.AI) all share an identical 8.8 composite, meaning a narrow cluster competes just below the top two, with no brand clearly breaking away in second tier.
The visibility-citation divergence is the defining pattern here. Verint and Level AI both show 0% visibility yet hold citation rates of 50% and 37.5% respectively, meaning Google AI Mode names them as sources without surfacing them in direct brand mentions. Talkdesk and NICE show the inverse: 12.5% visibility each but 0% citation. These two groups represent fundamentally different AI presence types, one trusted as a reference, the other mentioned but not cited.
Every brand in the top 10 lists Google AI Mode as their top engine, confirming this is a single-engine category with no meaningful distribution across other platforms in the audit data. External aggregator and review sites dominate the cited sources list, with ringly.io, orvera.ai, g2.com, gartner.com, and outsourceaccelerator.com all appearing alongside verint.com as the only direct brand domain in that set. The AI appears to anchor heavily on third-party comparison and review content rather than vendor-owned pages.
Movers & shakers since last refresh
Biggest visibility risers
-
Talkdesk 0% → 12% · rank #15 → #4+12pp
Biggest visibility fallers
-
Verint 25% → 0% · rank #2 → #1-25pp
-
CallMiner 25% → 12% · rank #3 → #2-12pp
-
Observe.AI 25% → 12% · rank #4 → #6-12pp
The AEO ranking
| # | Brand | Visibility | Citation | Top engine |
|---|---|---|---|---|
| 1 |
verint.com
|
0% | 50% | Google AI Mode |
Verint leads with a 15.0 composite score driven by a 50% citation rate, but its 0% visibility marks a sharp drop from 25% previously, signalling a shift from brand mention to reference source. |
||||
| 2 |
callminer.com
|
12% | 12% | Google AI Mode |
CallMiner is the only top-5 brand with matched visibility and citation both at 12.5%, though visibility has fallen from 25%, placing it 2.5 points below the category leader on composite score. |
||||
| 3 |
thelevel.ai
|
0% | 38% | Google AI Mode |
Level AI holds a 37.5% citation rate, second only to Verint, yet records 0% visibility, making it the clearest example of a cited-but-not-named brand in this category. |
||||
| 4 |
talkdesk.com
|
12% | 0% | Google AI Mode |
Talkdesk is the category's biggest visibility riser, jumping 11 places from rank 15 to rank 4 with a 12.5 visibility delta, though its citation rate remains at 0%. |
||||
| 5 |
nice.com
|
12% | 0% | Google AI Mode |
NICE shares an identical 8.8 composite score with Talkdesk and Observe.AI at rank 5, recording 12.5% visibility and 0% citation, offering no differentiation from its immediate neighbours. |
||||
| 6 |
observe.ai
|
12% | 0% | Google AI Mode |
| 7 |
balto.ai
|
0% | 12% | Google AI Mode |
| 8 |
convin.ai
|
0% | 0% | Google AI Mode |
| 9 |
gridspace.com
|
0% | 0% | Google AI Mode |
| 10 |
cogitocorp.com
|
0% | 0% | Google AI Mode |
| 11 |
five9.com
|
0% | 0% | Google AI Mode |
| 12 |
genesys.com
|
0% | 0% | Google AI Mode |
| 13 |
tethr.com
|
0% | 0% | Google AI Mode |
| 14 |
gong.io
|
0% | 0% | Google AI Mode |
| 15 |
miarec.com
|
0% | 0% | Google AI Mode |
| 16 |
voci.ai
|
0% | 0% | Google AI Mode |
| 17 |
asapp.com
|
0% | 0% | Google AI Mode |
| 18 |
deepgram.com
|
0% | 0% | Google AI Mode |
| 19 |
zoominfo.com
|
0% | 0% | Google AI Mode |
| 20 |
invoca.com
|
0% | 0% | Google AI Mode |
Sources AI engines trust in this category
Across the 8 buyer-intent queries we ran on speech analytics software, these are the domains Google AI Mode cited most often. If you're not on this list — or if your competitors are — that's a concrete PR / linkbuilding target.
How to read this AEO ranking
Four things worth knowing before you act on the numbers above. These are the same definitions across every industry page — for category-specific observations, see the What we observed section above (where available) and the per-brand insights inline in the ranking.
Visibility = being named
A brand's visibility % is the share of AI answers that mention it by name in the response prose. This is who AI engines actively recommend to the buyer. More on visibility →
Citation rate = being trusted
Citation rate is the share of AI answers that include the brand's domain as a clickable source link. This is what the AI treats as authoritative evidence, different from being named. More on citation rate →
Top engine differs by brand
The "top engine" column shows which AI surface each brand performs best on. Big gaps between a brand's score across engines usually points to specific content or schema gaps. How AI engines pick sources →
AEO rankings move month to month
AI engines re-crawl and re-rank on shorter cycles than classical search. We re-audit every brand on this list at least every 90 days and refresh this page automatically. How AI search ranking works →
Run an AEO audit on your own speech analytics software brand
The brands above were curated from public market-leader lists. Want the same answer engine optimisation measurement against your own brand — including the queries you appear on, which competitors get named instead, and a prioritised fix list? Run a free preview.
Frequently asked about AEO for speech analytics software
Who leads AI visibility in speech analytics software?
Verint ranks first with a composite score of 15.0, driven by a 50% citation rate. However, its visibility has fallen to 0%, meaning it appears as a cited source rather than a named brand in AI responses.
Which brand has the highest citation rate in this category?
Verint holds the highest citation rate at 50%, followed by Level AI at 37.5%. Both brands record 0% visibility, indicating the AI uses them as reference sources without directly naming them in responses.
What sources does Google AI Mode cite most for speech analytics research?
The top cited sources include ringly.io, orvera.ai, g2.com, gartner.com, and outsourceaccelerator.com, with verint.com as the only direct brand domain in the cited sources list.
Which brand has shown the biggest AI visibility improvement recently?
Talkdesk is the biggest riser, climbing 11 ranks from 15th to 4th with a visibility increase of 12.5 percentage points, though its citation rate remains at 0%.
How does the average brand perform on AI visibility in this category?
The category average visibility is just 2.5% and average citation is 5.6%, indicating that most of the 20 brands audited have very limited AI presence, with scores concentrated at the top.
Which brands are visible in AI responses but not cited as sources?
Talkdesk, NICE, and Observe.AI each show 12.5% visibility but 0% citation, meaning Google AI Mode mentions them in responses but does not link to or reference their content as sources.