Customer feedback analytics software: AI search visibility ranking (2026)
How AI search engines rank customer feedback analytics software by visibility and citations. 20 brands measured monthly across Google AI Mode: which brands the AI names in answers, which domains it cites as sources, and how the leaders compare. Customer feedback analytics platforms used to collect responses, detect themes, measure sentiment, and turn voice-of-customer signals into product and service insight. Composite score: 70% visibility (% of AI answers naming the brand) + 30% citation rate (% citing the brand's domain). Full methodology →
Refreshed Jun 14, 2026Download this ranking as a PDF
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At a glance
What we observed in this categoryauto-generated
SurveyMonkey, Typeform, Chattermill, and Thematic each hold identical visibility scores of 12.5%, all with a composite score of 8.8, placing them far above the category average of 2.5%. No single brand has broken away from this four-way tie at the top, which means the gap between ranks 1-4 and the rest is steep rather than gradual. Brands from rank 6 onward, including established names like Qualtrics and Medallia, score 0.0% visibility, making the drop-off functionally a cliff.
A striking divergence appears between visibility and citation across this category. The four leading brands by visibility (SurveyMonkey, Typeform, Chattermill, Thematic) each carry a 0.0% citation rate, meaning Google AI Mode names them but does not link back to their domains. Zonka Feedback inverts this pattern entirely, scoring 0.0% visibility but 12.5% citation, giving it a composite of 3.8. Being named and being cited are operating as separate, largely non-overlapping signals in this category.
The top cited sources in this category are predominantly third-party or niche specialist sites: enterpret.com, getperspective.ai, sentisum.com, featureupvote.com, usersnap.com, indellia.com, g2.com, and youtube.com. Review aggregator g2.com and youtube.com appear alongside lesser-known AI-native and specialist feedback tools, suggesting Google AI Mode is anchoring its answers on editorial and community content rather than on the owned domains of the category's most visible brands.
Movers & shakers since last refresh
Biggest visibility risers
-
SurveyMonkey 0% → 12% · rank #0 → #1+12pp
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Typeform 0% → 12% · rank #0 → #2+12pp
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Chattermill 0% → 12% · rank #0 → #3+12pp
The ranking
| # | Brand | Visibility | Citation | Top engine |
|---|---|---|---|---|
| 1 |
surveymonkey.com
|
12% | 0% | Google AI Mode |
SurveyMonkey shares the top visibility score of 12.5% with three peers but holds a 0.0% citation rate, meaning it is named but never linked by Google AI Mode. |
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| 2 |
typeform.com
|
12% | 0% | Google AI Mode |
Typeform matches SurveyMonkey exactly at 12.5% visibility and 8.8 composite score, with zero citations, offering no differentiation from the top cluster on any recorded metric. |
||||
| 3 |
chattermill.com
|
12% | 0% | Google AI Mode |
Chattermill, a specialist feedback analytics platform, achieved a 12.5% visibility delta rising from zero, matching the composite score of broader survey tools SurveyMonkey and Typeform. |
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| 4 |
getthematic.com
|
12% | 0% | Google AI Mode |
Thematic holds the same 12.5% visibility and 8.8 composite as the three brands above it, with 0.0% citation, placing it in an indistinguishable four-way tie at the top. |
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| 5 |
zonkafeedback.com
|
0% | 12% | Google AI Mode |
Zonka Feedback is the only top-5 brand with a non-zero citation rate (12.5%), yet has 0.0% visibility, producing a composite score of just 3.8 against the leaders' 8.8. |
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| 6 |
nicereply.com
|
0% | 0% | Google AI Mode |
| 7 |
reviewtrackers.com
|
0% | 0% | Google AI Mode |
| 8 |
qualtrics.com
|
0% | 0% | Google AI Mode |
| 9 |
medallia.com
|
0% | 0% | Google AI Mode |
| 10 |
delighted.com
|
0% | 0% | Google AI Mode |
| 11 |
asknicely.com
|
0% | 0% | Google AI Mode |
| 12 |
getfeedback.com
|
0% | 0% | Google AI Mode |
| 13 |
alchemer.com
|
0% | 0% | Google AI Mode |
| 14 |
birdeye.com
|
0% | 0% | Google AI Mode |
| 15 |
inmoment.com
|
0% | 0% | Google AI Mode |
| 16 |
survicate.com
|
0% | 0% | Google AI Mode |
| 17 |
customergauge.com
|
0% | 0% | Google AI Mode |
| 18 |
qualtrics.com
|
0% | 0% | Google AI Mode |
| 19 |
khoros.com
|
0% | 0% | Google AI Mode |
| 20 |
usertesting.com
|
0% | 0% | Google AI Mode |
Sources AI engines trust in this category
Across the 8 buyer-intent queries we ran on customer feedback analytics software, these are the domains Google AI Mode cited most often. If you're not on this list — or if your competitors are — that's a concrete PR / linkbuilding target.
How to read this ranking
Four things worth knowing before you act on the numbers above. These are the same definitions across every industry page — for category-specific observations, see the What we observed section above (where available) and the per-brand insights inline in the ranking.
Visibility = being named
A brand's visibility % is the share of AI answers that mention it by name in the response prose. This is who AI engines actively recommend to the buyer.
Citation rate = being trusted
Citation rate is the share of AI answers that include the brand's domain as a clickable source link. This is what the AI treats as authoritative evidence — different from being named.
Top engine differs by brand
The "top engine" column shows which AI surface each brand performs best on. Big gaps between a brand's score across engines usually points to specific content or schema gaps.
Rankings move month to month
AI engines re-crawl and re-rank on shorter cycles than classical search. We re-audit every brand on this list at least every 30 days and refresh this page automatically.
Get your own customer feedback analytics software brand audited
The brands above were curated from public market-leader lists. Want the same measurement against your own brand — including the queries you appear on, which competitors get named instead, and a prioritised fix list? Run a free preview.
Frequently asked about customer feedback analytics software AI visibility
Who leads AI visibility in customer feedback analytics software?
SurveyMonkey, Typeform, Chattermill, and Thematic are tied at the top with identical visibility scores of 12.5% and composite scores of 8.8. No single brand holds a clear lead over the others.
What is the average AI visibility score in this category?
The category average visibility is 2.5%, with an average citation rate of 0.6%, indicating that most brands in the 20-brand set have very limited or zero AI presence.
Which brands are cited by Google AI Mode but not prominently named?
Zonka Feedback is the clearest example, holding a 12.5% citation rate while scoring 0.0% on visibility, the inverse pattern of the four leading brands.
What sources does Google AI Mode anchor on for customer feedback analytics research?
The top cited sources include specialist and third-party sites such as enterpret.com, sentisum.com, getperspective.ai, g2.com, and youtube.com, rather than the owned domains of the most visible brands.
Do well-known enterprise brands like Qualtrics and Medallia perform well in AI visibility?
No. Both Qualtrics and Medallia score 0.0% on visibility and 0.0% on citation, placing them in the same zero-score group as six other brands in the top 10 list.
Is there a correlation between AI visibility and AI citation in this category?
The data shows no positive correlation. The four most visible brands all have 0.0% citation, while Zonka Feedback has the highest citation rate (12.5%) but zero visibility.