Top 20 conversational intelligence software by AI search visibility (2026)
Software used to record calls, analyze sales and support conversations, surface coaching insights, and automate summaries and follow-up actions. Ranked by a composite score: 70% visibility (% of AI answers naming the brand) + 30% citation rate (% citing the brand's domain). Full methodology →
Refreshed Jun 06, 2026At a glance
What we observed in this categoryauto-generated
Avoma holds a commanding lead in AI visibility for conversational intelligence software, scoring 75% on both visibility and citation — more than 12 percentage points above the second-ranked brand, Fathom, on visibility, and representing a composite score nearly 1.7x that of Gong in third. The category average visibility sits at just 16.9%, meaning Avoma is appearing in AI Overviews at more than 4x the category norm. This gap is material: the top position is not merely incremental but represents a structural advantage in how AI describes this category.
Fathom presents the clearest visibility-citation divergence in the dataset. Despite a 62.5% visibility score — second only to Avoma — its citation rate is 0%, meaning Google AI Overviews mentions Fathom by name but never links to fathom.video as a source. Gong shows a smaller but similar pattern: 50% visibility against a 12.5% citation rate. Avoma is the only brand where visibility and citation are fully aligned at 75%, suggesting the AI treats it as both a named reference and a trusted source simultaneously.
Google AI Overviews is the dominant engine across all 10 ranked brands without exception — every brand's top engine is Google AI Overviews, indicating no meaningful AI visibility exists on alternative engines for this category. The top cited sources list reveals the AI anchors on a mix of vendor-owned domains (avoma.com, salesforce.com, oliv.ai) and third-party specialist sites (assemblyai.com, alpharun.com, thelevel.ai, cirrusinsight.com, coffee.ai), suggesting content on independent review and research platforms is actively shaping citation behavior alongside direct brand content.
Movers & shakers since last refresh
Biggest visibility risers
-
Avoma 0% → 75% · rank #0 → #1+75pp
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Fathom 0% → 62% · rank #0 → #2+62pp
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Gong 0% → 50% · rank #0 → #3+50pp
The ranking
| # | Brand | Visibility | Citation | Top engine |
|---|---|---|---|---|
| 1 |
avoma.com
|
75% | 75% | Google AI Overviews |
Avoma leads with a 75% visibility and 75% citation rate — the only brand in the category where both metrics are fully aligned, and the sole domain appearing in the top cited sources list among ranked brands. |
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| 2 |
fathom.video
|
62% | 0% | Google AI Overviews |
Fathom achieves 62.5% visibility but a 0% citation rate, the starkest named-versus-trusted gap in the dataset, resulting in a composite score of 43.8 versus Avoma's 75.0. |
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| 3 |
gong.io
|
50% | 12% | Google AI Overviews |
Gong matches Fireflies on visibility at 50% but holds the only non-zero citation rate among ranks 3–10 at 12.5%, giving it a composite score of 38.8 versus Fireflies' 35.0. |
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| 4 |
fireflies.ai
|
50% | 0% | Google AI Overviews |
Fireflies ties Gong on visibility at 50% but records 0% citation, pushing its composite score to 35.0 and making it invisible as a cited source despite meaningful named presence in AI Overviews. |
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| 5 |
zoominfo.com
|
38% | 0% | Google AI Overviews |
Chorus appears in AI Overviews at 37.5% visibility — nearly double the 16.9% category average — but like Fathom and Fireflies, generates zero citations despite its named presence. |
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| 6 |
otter.ai
|
25% | 0% | Google AI Overviews |
| 7 |
jiminny.com
|
12% | 0% | Google AI Overviews |
| 8 |
execvision.io
|
12% | 0% | Google AI Overviews |
| 9 |
observe.ai
|
12% | 0% | Google AI Overviews |
| 10 |
clari.com
|
0% | 0% | Google AI Overviews |
| 11 |
convin.ai
|
0% | 0% | Google AI Overviews |
| 12 |
meetrecord.com
|
0% | 0% | Google AI Overviews |
| 13 |
grain.com
|
0% | 0% | Google AI Overviews |
| 14 |
read.ai
|
0% | 0% | Google AI Overviews |
| 15 |
sybill.ai
|
0% | 0% | Google AI Overviews |
| 16 |
salesken.ai
|
0% | 0% | Google AI Overviews |
| 17 |
tetrainsights.com
|
0% | 0% | Google AI Overviews |
| 18 |
enthu.ai
|
0% | 0% | Google AI Overviews |
| 19 |
allego.com
|
0% | 0% | Google AI Overviews |
| 20 |
balto.ai
|
0% | 0% | Google AI Overviews |
Sources AI engines trust in this category
Across the 8 buyer-intent queries we ran on conversational intelligence software, these are the domains Google AI Overviews cited most often. If you're not on this list — or if your competitors are — that's a concrete PR / linkbuilding target.
How to read this ranking
Four things worth knowing before you act on the numbers above. These are the same definitions across every industry page — for category-specific observations, see the What we observed section above (where available) and the per-brand insights inline in the ranking.
Visibility = being named
A brand's visibility % is the share of AI answers that mention it by name in the response prose. This is who AI engines actively recommend to the buyer.
Citation rate = being trusted
Citation rate is the share of AI answers that include the brand's domain as a clickable source link. This is what the AI treats as authoritative evidence — different from being named.
Top engine differs by brand
The "top engine" column shows which AI surface each brand performs best on. Big gaps between a brand's score across engines usually points to specific content or schema gaps.
Rankings move month to month
AI engines re-crawl and re-rank on shorter cycles than classical search. We re-audit every brand on this list at least every 30 days and refresh this page automatically.
Get your own conversational intelligence software brand audited
The brands above were curated from public market-leader lists. Want the same measurement against your own brand — including the queries you appear on, which competitors get named instead, and a prioritised fix list? Run a free preview.
Frequently asked about conversational intelligence software AI visibility
Who leads AI visibility in conversational intelligence software?
Avoma leads with a 75% visibility score and 75% citation rate, both well above the category averages of 16.9% and 4.4% respectively. It is the only brand in the top 10 where visibility and citation are fully matched.
Which brands appear in AI Overviews most often without being cited as sources?
Fathom (62.5% visibility, 0% citation), Fireflies (50% visibility, 0% citation), and Chorus (37.5% visibility, 0% citation) all appear frequently in AI Overviews but are never linked as cited sources, indicating named recognition without source trust.
What sources does Google AI Overviews cite most for conversational intelligence software research?
The top cited sources include avoma.com, assemblyai.com, alpharun.com, thelevel.ai, salesforce.com, cirrusinsight.com, oliv.ai, and coffee.ai — a mix of vendor domains and third-party specialist sites. No other ranked brand domain beyond avoma.com appears in this cited sources list.
Which AI engine dominates visibility in this category?
Google AI Overviews is the top engine for every single brand across all 10 ranked positions, with no alternative engine registering as a primary visibility driver for any brand in the dataset.
How large is the gap between the top brand and the category average for AI visibility?
Avoma's 75% visibility is more than 4.4x the category average of 16.9%, and its composite score of 75.0 is nearly double Fathom's 43.8 in second place, representing a significant structural gap at the top.
Are any major brands in conversational intelligence software completely absent from AI Overviews?
Clari Copilot records 0% on both visibility and citation, making it entirely absent from Google AI Overviews in this audit period despite being a named product in the category.