AI Visibility Rankings · Customer Service

Top 20 call recording software by AI search visibility (2026)

Software used to record business calls, monitor quality, coach teams, review conversations, and extract insights from phone interactions. Ranked by a composite score: 70% visibility (% of AI answers naming the brand) + 30% citation rate (% citing the brand's domain). Full methodology →

Refreshed Jun 08, 2026

Avg visibility across category

Avg citation rate

20/20

Brands successfully audited

At a glance

Category leader CloudTalk 12% visibility · named in 1 of 8 AI answers

Most cited brand CloudTalk 50% citation rate · the AI's most-trusted source brand in call recording software

Top cited domain withallo.com Referenced by AI across the call recording software query set — the highest-leverage PR target in this category

Visibility spread 12pp Gap between top and bottom of the ranking · 19 brands at 0% (invisible to the AI)

What we observed in this categoryauto-generated

CloudTalk dominates the call recording software AI visibility landscape with a composite score of 23.8 — more than three times the next closest brand, RingCentral at 7.5. CloudTalk's 12.5% visibility score is the only non-zero visibility figure across all 20 tracked brands, against a category average of just 0.6%. This gap is structurally significant: virtually every other brand in the category is invisible in AI-generated responses, meaning CloudTalk captures a disproportionate share of AI-driven buyer attention by default.

The data reveals a clear divergence between being named and being trusted as a cited source. RingCentral, Dialpad, Aircall, and Convin each carry citation rates between 12.5% and 25% despite zero visibility scores, meaning AI occasionally references them as sources without actively featuring them in direct answers. CloudTalk is the only brand where visibility and citation align at meaningful levels — 12.5% and 50% respectively. Brands like Gong, Chorus, Talkdesk, Five9, and NICE register 0.0% on both metrics, confirming complete absence from AI-generated content.

Google AI Mode is the sole engine driving all recorded signals in this audit — every brand's top engine is listed as Google AI Mode, indicating the dataset is anchored entirely on that platform. The top cited external sources include withallo.com, nextiva.com, emitrr.com, and cloudtalk.io itself, alongside google.com and youtube.com. The presence of smaller-domain sources like withallo.com and quo.com ahead of established enterprise vendors suggests AI is drawing on review aggregators or niche content hubs rather than brand-owned pages for category-level sourcing.

Movers & shakers since last refresh

Biggest visibility risers

CloudTalk 0% → 12% · rank #0 → #1
+12pp

The ranking

#	Brand	Visibility	Citation	Top engine
1	CloudTalk cloudtalk.io	12%	50%	Google AI Mode
CloudTalk is the sole brand with non-zero visibility at 12.5% and leads citation at 50%, making its composite score of 23.8 more than triple RingCentral's 7.5.
2	RingCentral ringcentral.com	0%	25%	Google AI Mode
RingCentral earns a 25% citation rate — second highest in the category — but records 0.0% visibility, meaning AI cites it as a source without featuring it in direct answers.
3	Dialpad dialpad.com	0%	12%	Google AI Mode
Dialpad shares a composite score of 3.8 and 12.5% citation with Aircall and Convin, reflecting a mid-tier cluster with no visibility and minimal AI presence.
4	Aircall aircall.io	0%	12%	Google AI Mode
Aircall matches Dialpad and Convin exactly — 0.0% visibility, 12.5% citation, composite 3.8 — offering no differentiation from peers within Google AI Mode responses.
5	Convin convin.ai	0%	12%	Google AI Mode
Convin, despite being a specialist AI-native platform at convin.ai, scores identically to Aircall and Dialpad at 3.8 composite, showing no advantage from its AI-focused positioning in this audit.
6	Gong gong.io	0%	0%	Google AI Mode
7	Chorus zoominfo.com	0%	0%	Google AI Mode
8	Talkdesk talkdesk.com	0%	0%	Google AI Mode
9	Five9 five9.com	0%	0%	Google AI Mode
10	NICE nice.com	0%	0%	Google AI Mode
11	Genesys genesys.com	0%	0%	Google AI Mode
12	CallRail callrail.com	0%	0%	Google AI Mode
13	JustCall justcall.io	0%	0%	Google AI Mode
14	OpenPhone openphone.com	0%	0%	Google AI Mode
15	Invoca invoca.com	0%	0%	Google AI Mode
16	Ozonetel ozonetel.com	0%	0%	Google AI Mode
17	Observe.AI observe.ai	0%	0%	Google AI Mode
18	Enthu.AI enthu.ai	0%	0%	Google AI Mode
19	Avoma avoma.com	0%	0%	Google AI Mode
20	ExecVision execvision.io	0%	0%	Google AI Mode

Sources AI engines trust in this category

Across the 8 buyer-intent queries we ran on call recording software, these are the domains Google AI Mode cited most often. If you're not on this list — or if your competitors are — that's a concrete PR / linkbuilding target.

withallo.comcloudtalk.iogoogle.comnextiva.comyoutube.comquo.comringcentral.comemitrr.com

How to read this ranking

Four things worth knowing before you act on the numbers above. These are the same definitions across every industry page — for category-specific observations, see the What we observed section above (where available) and the per-brand insights inline in the ranking.

Visibility = being named

A brand's visibility % is the share of AI answers that mention it by name in the response prose. This is who AI engines actively recommend to the buyer.

Citation rate = being trusted

Citation rate is the share of AI answers that include the brand's domain as a clickable source link. This is what the AI treats as authoritative evidence — different from being named.

Top engine differs by brand

The "top engine" column shows which AI surface each brand performs best on. Big gaps between a brand's score across engines usually points to specific content or schema gaps.

Rankings move month to month

AI engines re-crawl and re-rank on shorter cycles than classical search. We re-audit every brand on this list at least every 30 days and refresh this page automatically.

Get your own call recording software brand audited

The brands above were curated from public market-leader lists. Want the same measurement against your own brand — including the queries you appear on, which competitors get named instead, and a prioritised fix list? Run a free preview.

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Frequently asked about call recording software AI visibility

Who leads AI visibility in call recording software?

CloudTalk leads with 12.5% visibility and a 50% citation rate, giving it a composite score of 23.8 — far ahead of every other tracked brand in the category.

What is the average AI visibility for call recording software brands?

The category average visibility is just 0.6%, and average citation stands at 5.6%, indicating that AI coverage across this category is extremely thin and concentrated in one brand.

Which brands have citation presence but no AI visibility in this category?

RingCentral (25% citation), Dialpad, Aircall, and Convin (12.5% each) are all cited by Google AI Mode at some rate but record zero visibility, meaning they appear as sources but not in direct AI-generated answers.

What sources does Google AI Mode anchor on for call recording software research?

The top cited sources include withallo.com, cloudtalk.io, google.com, nextiva.com, youtube.com, and emitrr.com — with smaller niche domains appearing ahead of major enterprise vendors.

Are any major enterprise call recording vendors visible in Google AI Mode?

No — brands including Gong, Chorus, Talkdesk, Five9, and NICE all score 0.0% on both visibility and citation, indicating complete absence from current Google AI Mode responses.

Has any brand shown significant AI visibility movement in this category recently?

CloudTalk is the only brand listed as a visibility riser, moving from 0.0% to 12.5% visibility and 0.0% to 50% citation; no brands are recorded as visibility fallers.