Call analytics software: AI search visibility ranking (2026)
How AI search engines rank call analytics software by visibility and citations. 20 brands measured monthly across Google AI Mode: which brands the AI names in answers, which domains it cites as sources, and how the leaders compare. Call analytics platforms used to attribute phone leads, transcribe conversations, score outcomes, and connect call intelligence back to marketing and sales performance. Composite score: 70% visibility (% of AI answers naming the brand) + 30% citation rate (% citing the brand's domain). Full methodology →
Refreshed Jun 11, 2026Download this ranking as a PDF
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At a glance
What we observed in this categoryauto-generated
CallRail holds the only meaningful visibility score in this category at 25.0%, against a category average of just 1.2%. That gap is stark: every other brand in the top 10 records 0.0% visibility, making CallRail the sole brand Google AI Mode actively surfaces in responses. Its composite score of 32.5 is more than 13 points ahead of second-placed AvidTrak at 18.8, and the delta reflects a structural dominance rather than a marginal lead.
The most notable divergence in this dataset is AvidTrak, which holds a 62.5% citation rate despite 0.0% visibility. That pattern means Google AI Mode is pulling AvidTrak as a source reference without naming it as a brand in responses. CallRail, by contrast, achieves both visibility and citation (50.0%), making it the only brand that is both named and trusted. Nimbata follows with 25.0% citation and zero visibility, repeating the same named-but-not-surfaced pattern.
Google AI Mode is the top engine for every brand in this audit, confirming the category is almost entirely shaped by a single engine. The top cited sources include youtube.com, reddit.com, avidtrak.com, and callrail.com, alongside smaller or niche domains like amplifai.com, cloudtalk.io, cometly.com, and startup.unitelvoice.com. The presence of those smaller domains alongside Reddit and YouTube suggests AI responses in this category are drawing on review-style and community content rather than anchoring exclusively on vendor sites.
Movers & shakers since last refresh
Biggest visibility risers
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CallRail 0% → 25% · rank #0 → #1+25pp
The ranking
| # | Brand | Visibility | Citation | Top engine |
|---|---|---|---|---|
| 1 |
callrail.com
|
25% | 50% | Google AI Mode |
CallRail is the only brand above 0.0% visibility at 25.0%, with a 50.0% citation rate that is more than 13 composite points clear of any rival. |
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| 2 |
avidtrak.com
|
0% | 62% | Google AI Mode |
AvidTrak has the highest citation rate in the category at 62.5%, yet records zero visibility, meaning AI cites its content without naming it as a brand. |
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| 3 |
nimbata.com
|
0% | 25% | Google AI Mode |
Nimbata achieves a 25.0% citation rate against the 8.8% category average, but like AvidTrak it earns zero visibility in AI-generated responses. |
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| 4 |
phonexa.com
|
0% | 12% | Google AI Mode |
Phonexa sits at 12.5% citation and 0.0% visibility, tied on composite score (3.8) with WhatConverts and Vonage Conversational Intelligence. |
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| 5 |
whatconverts.com
|
0% | 12% | Google AI Mode |
WhatConverts matches Phonexa exactly at 12.5% citation and a 3.8 composite score, with no differentiation from Vonage Conversational Intelligence in this dataset. |
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| 6 |
vonage.com
|
0% | 12% | Google AI Mode |
| 7 |
invoca.com
|
0% | 0% | Google AI Mode |
| 8 |
marchex.com
|
0% | 0% | Google AI Mode |
| 9 |
calltrackingmetrics.com
|
0% | 0% | Google AI Mode |
| 10 |
ringba.com
|
0% | 0% | Google AI Mode |
| 11 |
dialogtech.com
|
0% | 0% | Google AI Mode |
| 12 |
infinity.co
|
0% | 0% | Google AI Mode |
| 13 |
convirza.com
|
0% | 0% | Google AI Mode |
| 14 |
callsource.com
|
0% | 0% | Google AI Mode |
| 15 |
retreaver.com
|
0% | 0% | Google AI Mode |
| 16 |
broadly.com
|
0% | 0% | Google AI Mode |
| 17 |
analyticcalltracking.com
|
0% | 0% | Google AI Mode |
| 18 |
calltracking.ai
|
0% | 0% | Google AI Mode |
| 19 |
aircall.io
|
0% | 0% | Google AI Mode |
| 20 |
nice.com
|
0% | 0% | Google AI Mode |
Sources AI engines trust in this category
Across the 8 buyer-intent queries we ran on call analytics software, these are the domains Google AI Mode cited most often. If you're not on this list — or if your competitors are — that's a concrete PR / linkbuilding target.
How to read this ranking
Four things worth knowing before you act on the numbers above. These are the same definitions across every industry page — for category-specific observations, see the What we observed section above (where available) and the per-brand insights inline in the ranking.
Visibility = being named
A brand's visibility % is the share of AI answers that mention it by name in the response prose. This is who AI engines actively recommend to the buyer.
Citation rate = being trusted
Citation rate is the share of AI answers that include the brand's domain as a clickable source link. This is what the AI treats as authoritative evidence — different from being named.
Top engine differs by brand
The "top engine" column shows which AI surface each brand performs best on. Big gaps between a brand's score across engines usually points to specific content or schema gaps.
Rankings move month to month
AI engines re-crawl and re-rank on shorter cycles than classical search. We re-audit every brand on this list at least every 30 days and refresh this page automatically.
Get your own call analytics software brand audited
The brands above were curated from public market-leader lists. Want the same measurement against your own brand — including the queries you appear on, which competitors get named instead, and a prioritised fix list? Run a free preview.
Frequently asked about call analytics software AI visibility
Who leads AI visibility in call analytics software?
CallRail leads with 25.0% visibility and a 50.0% citation rate, making it the only brand Google AI Mode actively names in this category. Every other brand in the top 10 records 0.0% visibility.
Which call analytics brand is cited most often by Google AI Mode?
AvidTrak holds the highest citation rate at 62.5%, ahead of CallRail at 50.0%, though AvidTrak achieves zero visibility, meaning it is referenced as a source but not named as a brand recommendation.
What sources does Google AI Mode anchor on for call analytics research?
The top cited sources include youtube.com, reddit.com, avidtrak.com, and callrail.com, alongside smaller domains such as amplifai.com, cloudtalk.io, cometly.com, and startup.unitelvoice.com.
How does the category average compare to the top brand's visibility?
The category average visibility is 1.2%, while CallRail alone sits at 25.0%, a gap that reflects how concentrated AI visibility is within a single brand in this space.
Which engine dominates AI coverage in the call analytics software category?
Google AI Mode is listed as the top engine for every brand in the audit, indicating no meaningful AI visibility exists on other engines for this category at present.
Are there brands with strong citation rates but low AI visibility in this category?
Yes. AvidTrak (62.5% citation, 0.0% visibility) and Nimbata (25.0% citation, 0.0% visibility) both appear as cited sources without being surfaced as named brands in AI responses.